Rachel has built, rebuilt, tweaked and tinkered with my company website www.totalcontent.co.uk over the course of several years. I’ve also worked with her extensively as the editor of www.26.org.uk. In that time, I’ve found her fast, responsive, capable, ingenious, charming, proactive, knowledgeable, amenable and efficient. She’s handled major revamps and minor changes with equal assurance, and has a knack of explaining things in a clear, non-techy way. In the rare cases she can’t program something herself, she always finds a way to get it done through her network. She’s brilliant at turning something in your mind’s eye into reality, and is a stand-out talent in a talent-packed industry.
Rachel worked with our statistics teams at Defra to manage two major website updates. She carried out usability testing and research, helped with the design roll-out and then trained our teams on using the new software. When we had to move the whole website across to WordPress we got Rachel back to manage the process again. She’s friendly, approachable and hardworking. She can communicate at many different levels and ensured everyone knew what was happening at each stage of this complicated project.